We understand that you are excited to receive your order! You can track your package in real time via our tracking page:https://velzara-london.co.uk/apps/parcelpanel. Enter your order number or tracking number to see the estimated delivery time. Shipping typically takes 8-15 business days, depending on carrier availability and weather conditions.

The return period is 14 days from the date of receipt of the order.

You can return your order by contacting our customer service team, who will guide you through the return process.

Yes, you can exchange your product if the 14-day return period is still valid. For further assistance, please contact our customer service.

We process orders quickly, so if you need to make a change or cancel, please contact us within 15 minutes of placing your order. Fill out our contact form and we will do everything we can to help you!

On average, it takes 1-5 business days for the refund to be credited to your account after your return is received and processed.

Yes, unfortunately we do not refund return shipping costs. However, the purchase amount will be refunded in full after a successful return.

You cannot return products if:
- they are damaged
- they do not comply with the return conditions
- they are personally manufactured products
- they are transformed products (by the buyer)
- they are hygiene products
- they were purchased on sale

Yes, we do offer refunds and returns! If you need assistance, please email us and we will walk you through the process. For full details, visit our Refund Policy.

We offer secure payment options via credit card and PayPal for your convenience and peace of mind. You can view the available payment options during checkout.

Don't worry, your order is on its way! You can track your package here for the latest updates: https://velzara-london.co.uk/apps/parcelpanel

We try to deliver your order as quickly as possible, but sometimes delays can occur due to factors such as courier schedules, weather conditions, or customs procedures. We are here to support you and make sure you are updated the entire way.

If you need to change your shipping address, please contact us as soon as possible. If your order has not been processed yet, we will update the address for you.

Yes, we ship to many countries! If you are outside of Italy, please check the shipping options available for your area at checkout.

Customs fees are determined by the destination country and any additional costs are the responsibility of the customer. We recommend checking with your local customs office for more information.

Yes, you can track your order from anywhere in the world! Enter your tracking number on our tracking page (https://velzara-london.co.uk/apps/parcelpanel) and you will receive updates regardless of your location.

We are sorry if you received a wrong or damaged item! Please contact us immediately with your order number and a photo of the item. We will resolve the issue as soon as possible.

No, shipping costs to UK are completely free.

If you have any questions, comments or need assistance, please contact our customer service at info@velzara-london.co.uk. Our dedicated team will be happy to assist you.